Frequently Asked Questions
Everything you need to know about your next favorite cap.
How do I determine my head size?
We provide a comprehensive size guide on every product page. Use a soft measuring tape to measure the circumference of your head about a half-inch above your eyebrows and ears.
What is your return policy for headwear?
We accept returns within 30 days of delivery, provided the item is unworn, unwashed, and still has the original tags and protective stickers attached.
How long does shipping take?
Standard domestic shipping typically takes 3-5 business days. International orders can take between 7-14 business days depending on the destination and customs processing.
How should I clean my Cap City hats?
To maintain the shape and color, we recommend spot cleaning with a damp cloth and mild detergent. Avoid machine washing or submerging structured crowns in water.
Do you offer limited edition drops?
Yes, we frequently release exclusive collections. Sign up for our newsletter or follow our social media channels to get notified before they sell out.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Afterpay.