Returns & Exchanges
At Cap City, we want you to be fully satisfied with your purchase, which is why we offer a 30-day return policy on all unworn items in their original packaging. Whether it's a fit issue or a change of heart, we make the process simple and transparent.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original box or a secure shipping mailer, ensuring all original tags are still attached and the product is in new condition.
Print and Attach Label
Download your prepaid shipping label from the portal, print it out, and securely tape it to the outside of your return package.
Drop Off and Track
Take your package to the nearest authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing